Information on consumer rights

According to Emergency Ordinance No. 34/2014 on consumer rights in distance contracts:

• The consumer has the right to withdraw from the distance contract, without having to justify the withdrawal decision and without incurring other costs than those provided for in art. 13 paragraph (3) and art. 14 of GEO No. 34/2014 , within 14 calendar days starting from the day they take physical possession of the product.
• Return costs are borne by you.

Sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer are exempt from the right of withdrawal, according to Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, Article 16, point e). The products that are part of this category are Underwear, Leggings, Tights, Socks, Mattresses, Bed protectors, Bed Linen, Towels, Cloths , Textile Diapers, Sanitary Napkins, Bodysuits, Maternity Sets and all their derivatives, to ensure the safety and hygiene of the products sold, avoiding the risk of contamination of articles intended for babies.

The returned product must be in the same condition in which it was delivered with all accessories.

Products personalized with texts or illustrations (eg: christening products that are personalized with the child's name/date of the event) at the customer's request cannot be returned/exchanged/replaced.

For customized Christmas products, made to measure or according to the model chosen by the customer, seasonal products (Christmas sets, Christmas dresses, Christmas themed costumes, Christmas bodysuits, Santa Claus overalls, fir/reindeer overalls, etc.) NO return/exchange is accepted after 12/19/2024.

For products delivered with the security tag/seal mounted on delivery, which are returned with the security seal/tag detached/torn by the customer, no return/exchange is accepted , and after inspection the products will be delivered to the customer at their expense at an additional cost of 45 lei (round trip).

Baby furniture products that have been unsealed, assembled, have damaged original packaging cannot be returned.

Products made to order or brought based on a special order for customers (products with Pre-Order status) or customized according to the customer's specifications cannot be returned according to Ord. 130/2000 Chapter 2 Art. 10, letter c) Contracts for the supply of certain products executed according to the specifications of the consumer or of distinctly customized products, as well as those which, by their nature, cannot be returned or which can degrade or deteriorate quickly.

Information for consumers

Individuals have the right to withdraw from this contract, without specifying the reasons, within 14 calendar days. Legal entities cannot return ordered products.

The withdrawal period for natural persons expires after 14 days starting from the day of conclusion of the contract (from the day on which you or a third party, other than the carrier, indicated by you, enters into physical possession of the products (in the case of a sales contract ) or - from the day on which you or a third party, other than the carrier, indicated by you, enters into physical possession of the last product (in the case of a contract regarding multiple goods ordered by the consumer in a single order and delivered separately ) or - from the day on which you or a third party, other than the carrier, indicated by you, enters into physical possession of the last lot or the last piece (in the case of a contract for the delivery of a product consisting of several lots or parties) or - from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the first product (in the case of a contract for the periodic delivery of products for a specified period of time) .

In order to exercise your right of withdrawal you must inform us of your decision to withdraw from this contract using an unequivocal statement, for example a letter sent by post or email or filling in the google form attached to this page (click the click here button).

For this purpose, you can use the attached withdrawal model; however, its use is not mandatory. If you use this option, we will send you, without delay, on a durable medium, for example by e-mail/sms/telephone, confirmation of receipt of the withdrawal request.

To meet the withdrawal deadline, it is sufficient to send the communication at least 12 hours before the withdrawal period expires. If you withdraw your order, we will refund any amount we have received from you, excluding the costs of delivery (round trip).

If you choose to withdraw from the contract and request the return of the products, this can be done in 2 ways:

• Through our courier - product return cost from 20 RON (including VAT), here the transport value may vary depending on the weight of the product or your location. *For each additional kg and/or additional km compared to the courier's basic network and over 2kg basic package (included in the 20 RON-with VAT), the amount of 1 leu/kg or/and 1 leu/km (prices with VAT) will be invoiced. For bulky furniture and accessories packed in boxes larger than 30 x 40 x 30 cm, in the case of the return, the transport fee for the return will be at least 50 lei and the calculated volumetric weight will be taken into account.
• Delivery at the Unirea Shopping Center store - Floor 1 Above Ground Parking - CameraBebelusului store - cost 0 lei or in any other Annebebe store.

Return shipping costs will be borne by you and a return shipping invoice will be issued, which will be deducted from the value of the purchased products.

*The difference between the value of the purchased products and the value of the return shipping will be credited to your account within 2-14 days after receiving and verifying the integrity of the products.

If the product returned by you has been worn/used and shows signs of use or has not been properly repackaged and suffered damage during transport, a report of receipt and assessment will be drawn up and an invoice will be issued for the settlement of the repair or replacement of degraded/defective parts.

*The difference between the value of the purchased products, the value of the return shipping and the value of the invoice for defective repair/replacement will be credited to your account within 2-14 days after receipt, verification and issuance of the report on the integrity of the products.

We will make this refund using the same payment method as used for the original transaction, unless you have expressly agreed to a different refund method; in any case, you will not be charged any fees as a result of such refund.