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Consumer Rights Information

According to Emergency Ordinance No. 34/2014 regarding consumer rights in distance contracts:

• The consumer has the right to withdraw from the distance contract, without having to justify the decision to withdraw and without incurring any costs other than those provided for in Art. 13 para. (3) and Art. 14 of E.O. No. 34/2014, within 14 calendar days starting from the day on which they acquire physical possession of the product.
• Return shipping costs are to be borne by you.

Sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer are exempt from the right of withdrawal, according to Emergency Ordinance no. 34/2014 regarding consumer rights in contracts concluded with professionals, Article 16, point e). Products belonging to this category include Underwear, Leggings, Tights, Socks, Mattresses, Bed Protectors, Bedding, Towels, Fabric Diapers, Textile Diapers, Hygiene Wipes, Bodysuits, Maternity sets and all their derivatives, to ensure the safety and hygiene of the products sold, avoiding the risk of contamination of items intended for babies.

The returned product must be in the same condition as it was delivered, with all accessories.

Products customized with text or illustrations (e.g., christening products customized with the child's name/event date) at the customer's request cannot be returned/exchanged/replaced.

Customized Christmas products, made to measure or according to the model chosen by the customer, seasonal products (Christmas sets, Christmas dresses, themed Christmas costumes, Christmas bodysuits, Santa Claus overalls, overalls with fir trees/reindeer, etc.) cannot be returned/exchanged after 19.12.2025, as they are special themed products made based on orders placed on the site, considered special orders.

For products delivered with the security tag/seal attached at delivery, which are returned with the seal/security tag detached/broken by the customer, returns/exchanges are not accepted, and after inspection, the products will be delivered back to the customer at their expense, at an additional cost of 45 lei (round trip).

Baby furniture products that have been unsealed, assembled, or have damaged original packaging cannot be returned.

Products made to order or brought based on a special order for customers (products with PreOrder status) or customized according to customer specifications cannot be returned according to Ord.130/2000 Chapter 2 Art.10, letter c) Contracts for the supply of products manufactured according to the consumer's specifications or distinctively personalized products, as well as those which, by their nature, cannot be returned or which may deteriorate or degrade rapidly.

Consumer Information

Individuals have the right to withdraw from this contract, without stating reasons, within 14 calendar days. Legal entities cannot return ordered products.

The withdrawal period for individuals expires after 14 days starting from the day the contract is concluded (from the day you or a third party, other than the carrier, indicated by you, acquires physical possession of the products (in the case of a sales contract) or - from the day you or a third party, other than the carrier, indicated by you, acquires physical possession of the last product (in the case of a contract for multiple goods ordered by the consumer in a single order and delivered separately) or - from the day you or a third party, other than the carrier, indicated by you, acquires physical possession of the last lot or the last part (in the case of a contract for the delivery of a product consisting of several lots or parts) or - from the day you or a third party, other than the carrier, indicated by you, acquires physical possession of the first product (in the case of a contract for the periodic delivery of products over a defined period of time).

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract using an unequivocal statement, for example, a letter sent by post or email, or by filling out the Google form attached to this page (click the "click here" button).

For this purpose, you may use the attached withdrawal form; however, its use is not mandatory. If you use this option, we will promptly send you confirmation of receipt of the withdrawal request on a durable medium, for example by email/SMS/phone.

To meet the withdrawal deadline, it is sufficient for you to send your communication at least 12 hours before the withdrawal period expires. If you withdraw your order, we will reimburse any amounts we have received from you, excluding delivery costs (round trip).

If you choose to withdraw from the contract and request a return of the products, this can be done in 2 ways:

• Via our courier - return cost for products starting from 20 RON (including VAT), here the transport value may vary depending on the product's weight or your location. *For each additional kg or/and additional km beyond the courier's basic network and over 2kg basic package (included in the 20 RON - with VAT), an amount of 1 leu/kg or/and 1 leu/km will be charged (prices with VAT). For furniture and bulky accessories packed in boxes larger than 30 x 40 x 30 cm, in case of return, the transport fee for return will be a minimum of 50 lei and will take into account the calculated volumetric weight.
• Drop off at the store Unirea Shopping Center - 1st Floor Superimposed Parking - CameraBebelusului Store - cost 0 lei or at any other Annebebe store.

Round-trip costs will be borne by you, and a return shipping invoice will be issued, which will be deducted from the value of the purchased products.

*The difference between the value of the purchased products and the value of the return shipping will be credited to your account within 2-14 days of receiving and verifying the integrity of the products.

If the product returned by you has been worn/used and shows signs of use or has not been properly repackaged and has suffered damage during transport, a reception and assessment report will be drawn up, and an invoice will be issued for the settlement of the repair or replacement of the damaged/defective parts.

*The difference between the value of the purchased products, the value of the return shipping, and the value of the invoice for repair/replacement of defects will be credited to your account within 2-14 days of receiving, verifying, and issuing the report regarding the integrity of the products.

We will carry out this reimbursement using the same payment method as that used for the initial transaction, unless you have expressly agreed to another reimbursement method; in any case, you will not be charged any fees as a result of such reimbursement.