Delivery & Return
Choose the elegant AnneBebe chest to add a touch of sophistication and emotion to the christening ceremony. Carefully crafted with attention to every detail, this chest is not just a practical accessory, but also a precious keepsake that will keep the beauty of this special day alive.
AnneBebe Christening Chest
A christening is a moment full of emotion, tradition, and joy, and choosing the right accessories helps create a truly special atmosphere. The elegant AnneBebe chest is designed to safely store the christening set and important small items for the baby, while adding a touch of refinement to the ceremony. Crafted with attention to detail and a delicate design, this chest becomes not only a practical element for the christening day but also a keepsake that will accompany the family for many years.
Design and Functionality:
Material and Concept: Handcrafted with exceptional attention to detail, the chest impresses with its elegant finishes and delicate appearance, perfectly suited for such an important event.
Elegant Oval Shape: The oval design offers a refined and harmonious look, while being practical for organizing and transporting the christening set and necessary accessories on the christening day.
Delicate Decorative Details: The lace ruffles applied to the edges and the decorative bow on the lid create a special visual effect, adding a romantic and elegant touch.
Refined Color: The cream shade provides a bright and delicate appearance, easy to match with the rest of the elements in the christening set.
Practical Functionality: Equipped with a discreet textile handle, the chest is easy to transport and allows for organized storage of all items needed for the ceremony.
A Lasting Memory:
A Memory Box: After the ceremony, the chest can become the place to store the first clothes, photos, or other cherished childhood items.
Timeless Elegance: The delicate design and carefully selected materials transform this chest into a decorative item that can also beautify the child's room.
Christening Chest Personalization:
- The child's name and event date can be added.
- Personalization can be harmonized with other elements of the christening set, such as the candle, dress, or christening outfit.
- Special symbols or details can be included to mark this important day in the family's life.
Create a complete christening set:
- The chest is part of the Mirela Collection (click here)
- The set includes: Dress, Candle, Chest and assorted Christening Kit
- The color of the set is suitable for this season
- The christening candle with a cotton wick has a long burn time and minimal smoke emissions.
- The Christening Kit includes: baby towel, christening cloth, swaddling band, priest's towel, holy oil bottle and soap, all packed in a beautiful AnneBebe box
- The christening dress is accessorized with lace and pairs wonderfully with the Christening Kit, Candle, and Keepsake Chest.
- The chest is empty, it does not contain the christening kit, candle, or dress/suit. The photos are for presentation purposes.
*Important Note:
- Uniqueness: Each chest is unique, and small variations from the presentation photos emphasize the artisanal nature of the production.
- Return Policy: Products personalized to order, distinctly personalized, or personalized according to customer specifications cannot be returned or replaced, as they fall under the incidence of Ord. 130/2000, Chapter 2, Art. 10, Letter C
Furniture Showroom
Camera Bebelușului
- Unirea Store Overhead Parking - 1st Floor, Bucharest, Sector 3 (View on map)
- Phone: 0726 005 500
- Opening hours: Monday - Friday: 09:00-18:00 | Saturday: 09:30-17:00 | Sunday: closed
Clothing and Accessories Stores
AnneBebe Unirea
- Piața Unirii No. 1, 3rd Floor, Unirea Shopping Center, Bucharest, Sector 3 (View on map)
- Phone: 0728 079 254 / 0728 093 833
- Opening hours: 10:00 - 21:00
AnneBebe Băneasa
- Băneasa Shopping City, Ground Floor - Feeria Area, Bucharest, Sector 1 (View on map)
- Phone: 0723 163 143
- Opening hours: 10:00 - 22:00
AnneBebe SunPlaza
- SunPlaza, 1st Floor, Bucharest, Sector 4 (View on map)
- Phone: 0728 070 907
- Opening hours: 10:00 - 22:00
Orders and Delivery
What delivery options do you have available?
You can choose between delivery by courier (Fan Courier, Cargus, DPD), delivery to EasyBox (10 lei), or free pickup from AnneBebe, Camera Bebelusului or Annelino stores in Bucharest.
What are the conditions for picking up orders in the store?
After your order is confirmed by our team, you can pick up your products from our store & showroom within 24 hours. You will be able to check the material, size and add products that are not listed online.
Do you also deliver to EasyBox?
Yes, we offer EasyBox Sameday delivery for only 10 lei. It is a convenient option, available 24/7, ideal for busy parents.
What happens after I place an order?
You will be contacted by an AnneBebe representative to confirm products, availability, and arrange delivery or pickup.
How long does it take for the order to arrive?
Delivery by courier is made within 1–3 business days after order confirmation. Orders placed on Friday after 2:00 PM are delivered starting Tuesday.
What is the courier delivery schedule?
Couriers deliver Monday through Friday, between 9:00 a.m. and 4:00 p.m. In some cases, deliveries can be made during specific time slots upon request.
What should I check when receiving the package?
Please check the integrity of the package before signing. If you notice any damage, refuse the package and notify us by phone. Subsequent complaints cannot be resolved without additional costs.
What is the cost of delivery?
Starting from 10 lei, the cost varies depending on the weight of the package and the delivery area. Returning products by courier costs from 20 lei.
Do you also deliver internationally?
Yes, we deliver to the European Union. The cost and method of transportation are determined individually, after placing the order.
How are products packaged for delivery?
Products are packaged in shockproof bags or boxes. Gift wrapping is available upon request.
How long does international delivery take?
Delivery to EU countries takes between 3 and 7 business days, depending on the destination. This deadline is only valid after the order has been paid in full.
What does "Pre-order" mean?
A pre-order product is either made in AnneBebe's workshops (including personalized embroidery products), or is an item that is made to order or is brought especially for you from Italy or Ukraine. These products have an extended delivery time, ranging from 5 to 30 business days - the estimated time is displayed on each product page.
For online orders with embroidery customization or pre-order items, a 25–30% deposit will be paid after order confirmation, via an online payment link or bank transfer.
Can I change or cancel an order?
Yes, if it has not been processed. Contact us as soon as possible by phone 0728 079 254 / 0736 630 071 or email online@annebebe.ro
What courier companies do you use?
We collaborate with Fan Courier, Cargus and Sameday for fast and safe delivery.
Payment and Billing
What payment methods are available?
You can pay by card online (via MobilPay/Shopify Payments), cash on delivery, or by bank transfer for special or international orders.
Is card payment safe?
Yes. Card details are processed securely, without being stored by AnneBebe. We accept VISA, Mastercard, Maestro. Transactions are processed in lei at the exchange rate of the issuing bank.
Can I receive a company or PFA invoice?
Yes. Check the "Legal entity" option on the checkout page and enter the correct tax details. The invoice will be issued automatically.
Can I pay in the showroom?
Yes. We accept cash and card (POS) at all AnneBebe, Camera Bebelusului and Annelino locations.
Is there an additional fee for online payment?
No. We do not charge additional fees. All payments are processed entirely through the secure MobilPay or Shopify Payments system.
Can I pay in installments?
We do not have our own installment system, but you can use credit cards that allow payment in installments through the issuing bank.
Can I pay by bank transfer?
Yes. We issue invoices in lei or euros. A 25–30% deposit is required for personalized or pre-order orders.
What are the bank account details for payment?
RO40BACX0000001189539018 (LEI), RO14BACX0000001189539001 (EURO) – Unicredit Bank. Swift: BACXROBU.
When is the invoice issued?
The invoice is issued at the time of order processing and is sent by email (upon request) or included in the package.
What do I do if I entered the wrong data?
Contact us as soon as possible. If the invoice has not been issued, we can update your billing information without any problems.
Can I pay safely with my card?
Yes. Payments are processed securely through MobilPay or Shopify Payments, with full encryption.
Returns and Refunds
What is the legal return deadline?
You can return products within 14 calendar days of delivery, if they are not personalized or used. The returned product must be in the same condition in which it was delivered with all accessories and all labels attached.
What products cannot be returned?
Personalized products (e.g. name embroidery) are not returnable according to OUG 34/2014. Sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer are exempt from the right of withdrawal, according to Emergency Ordinance no. 34/2014. The products that fall into this category are Underwear, Leggings, Tights, Socks, Mattresses, Bed Protectors, Bed Linen, Towels, Cloths, Textile Diapers, Sanitary Napkins, Bodysuits, Maternity Sets and all their derivatives, in order to ensure the safety and hygiene of the products sold, avoiding the risk of contamination of items intended for babies.
Who bears the return shipping cost?
The cost of the return is borne by the customer, except in cases of defective or incorrectly sent product.
How long will it take to get my money back?
The refund is made within a maximum of 14 working days from receipt of the return.
Can I exchange the product for another?
Yes, while stocks last. Contact us to check availability and reserve the desired product.
Where can I register the return?
You can fill out the online return form here: Return form After completion, you will receive confirmation by email.
How do I return the package?
You can return the product by courier (minimum cost 20 lei) or free of charge in any AnneBebe store. For returns by courier, you will receive instructions after completing the form.
What happens if the returned product does not meet the conditions?
If the product is damaged or worn, the package will be sent back to the customer and the money will be refunded.
Can I return personalized or specially ordered products?
No, personalized or custom-made products cannot be returned according to the legislation in force (Ord.130/2000, art. 10, letter c).
Where can I find the full return policy?
The full return policy is available here: Return Policy.
What do I do if the product is damaged upon delivery?
Refuse the package and contact us immediately by phone or email. We will send a new product or refund the amount paid.
How do I get my money back if I paid online?
The refund is made to the same card with which the payment was made, within 2–14 business days, depending on the issuing bank.
What do I do if I lost my proof of payment?
You can contact us with your full name and order date – we will help you check the situation in our system.
Can I return only part of the order?
Yes, you can only return certain products from an order, subject to the return conditions.
Can a gift received be returned?
Yes, with proof of order (receipt, invoice) and within the legal return period. The refund will be made to the account of the person who made the payment.
Can I make a return without the online form?
Yes, but please send us a complete email to comenzi@annebebe.ro with the order details, the product and the reason for the return, as well as the IBAN account and the desired return method.
Products and Sizes
Do all products have size guides?
Yes, each product has a size guide displayed directly on the product page. Please consult it before placing your order.
Where can I find the size guide for AnneBebe products?
You can access the complete guide here: AnneBebe size guide.
Are there size differences depending on the brand?
Yes, sizes may vary depending on the brand. We recommend consulting the size guide specific to each product.
Can I try the products before purchasing?
Yes, you can go to AnneBebe stores to see and try the product. Check its availability in the "AnneBebe Stores" section on the product page.
What types of materials are used?
We use natural and organic cotton, muslin, linen, merino wool and other certified materials that are friendly to baby's skin.
Are AnneBebe clothes hypoallergenic?
Yes, the materials used are carefully chosen for babies' sensitive skin and are hypoallergenic.
How do I choose the right size for a gift?
We recommend that you consult our article with tips here: How to choose the right size .
Age categories available?
We have products for: newborns (0–3 months), babies (3–24 months).
What types of products do you offer?
You can find casual items, elegant clothes, baptism and ceremony outfits, accessories, toys, gifts and much more for girls and boys.
What brands can I find on the site?
Top brands: AnneBebe, Mayoral, Guess, Abel & Lula, Andywawa, iDo, Minibanda, Mell Sweet Baby, Kitikate Organic, Sarabanda and others.
Are the clothes true-to-size?
Most do, but on the product page we indicate whether a model is smaller or larger than the standard.
Where can I see what products are in stock in a physical store?
On each product page you have the "AnneBebe Stores - Check Stock" button to see where it is available.
Are AnneBebe products made locally?
Yes, many items are made in our own workshop in Bucharest, Romania, with carefully selected materials.
Are there products created specifically for baptism?
Yes, we offer complete outfits, baptism dresses and ceremony costumes, candles, accessories, and personalized baptism boxes.
Can I order clothes for special occasions?
Of course! We have special collections for baptisms, birthdays, parties and other important events in the first years of a child's life.
Personal Data and Privacy
Is my data safe on the site?
Yes, your data is protected under GDPR and is processed only for legitimate purposes. We use appropriate technical and organizational measures to ensure data security.
What personal data do you collect?
We collect data such as: name, surname, delivery/billing address, email, phone number, IP, browsing behavior – all for the purpose of processing orders and improving services.
How is my data used?
The data is used for: delivering orders, invoicing, contacting customers, sending commercial information if you have consented, analyzing site traffic and personalizing the experience.
Do you use cookies?
Yes, we use essential, analytical and marketing cookies. For details, see the cookie policy.
Can I request the deletion of my data?
Yes. You can request the deletion of your personal data at any time by sending an email to comenzi@annebebe.ro. We will process your request according to the legal deadlines.
Can I change the data in my account?
Yes. After logging in, you have access to the "My Account" section where you can edit your information. For additional changes, you can contact us.
Where is my data stored?
The data is hosted on secure servers in the European Economic Area, in accordance with GDPR requirements.
Is my data transmitted to third parties?
We do not sell your data. We only share it with trusted partners (e.g. couriers, payment processors) who are legally obligated to keep it safe.
What happens to the data if I don't complete the order?
Data may be temporarily retained for analysis or to send you a reminder, but you will not receive promotional messages without consent.
Can I receive promotional information?
Yes, but only if you have voluntarily subscribed to the newsletter. You can unsubscribe at any time from the link included in our emails.
How can I access all my saved data?
Send a request to comenzi@annebebe.ro and you will receive a detailed report with all the data collected and processed about you.
How do I know the site is safe?
AnneBebe.ro is protected by an SSL certificate (https), which ensures the encryption of data transmitted between your device and our server.
What does explicit consent mean?
It is your clear and informed consent to the processing of your data or the receipt of commercial communications. This can be withdrawn at any time.
What happens to my data after I close my account?
The account is deactivated and the data is automatically deleted after the legal retention period, if there are no ongoing legal obligations.
Where can I find the privacy policy?
You can consult it in full here: Privacy Policy.
Contact and Support
How can I contact AnneBebe?
By email at online@annebebe.ro , phone 0728 079 254 / 0736 630 071 Monday - Friday: 09:30-17:30 or in physical stores.
What are the store hours?
Hours are listed on the "Stores" page and vary by location. Most are open Monday–Sunday.
Do you offer support on weekends?
Online only during the week. In stores, yes – Saturday and Sunday, depending on location.
Can I get help choosing a gift?
Of course. Our colleagues offer dedicated advice on choosing the most suitable gift.
Where are the AnneBebe stores?
You can find us in Bucharest – Băneasa Shopping City, Sun Plaza, Unirea Shopping Center, Annelino Băneasa.
What are the methods by which I can ask for help quickly?
You can send us a message directly from the contact form, on WhatsApp or on Instagram/Facebook.
Can I get product information over the phone?
Yes, store colleagues can provide you with product details, availability, or personalized recommendations.
Is there a hotline for special orders?
Yes, 0728 079 254 / 0736 630 071 Monday - Friday: 09:30-17:30. Special orders can be placed after confirmation by email or phone, with an advance payment.
Who answers questions sent by email?
The AnneBebe Customer Support team responds within 24–48 business hours.
Can I leave a suggestion or complaint?
Of course. We welcome them at online@annebebe.ro . Your feedback helps us improve our services.
What happens if you don't respond within 24 hours?
During busy periods (Black Friday, holidays), there may be slight delays. We apologize and will be back as soon as possible.
Can I request to be contacted via SMS/Whatsapp?
Yes, if you requested telephone counseling. Mention the option in the contact form or your message.
Can I speak to a consultant in the store without an appointment?
Yes, our consultants are always ready to help you on site. You can come directly to any of the AnneBebe stores.
What type of support do you offer for corporate orders or business gifts?
We offer personalized support for large volume or corporate orders, including gifts, packages, and customizations. Write to us!
Is there a channel dedicated to influencers or media collaborations?
Yes, for collaborations, write to us at marketing@artconfex.ro or use the form on the Contact page.
Physical stores and Assisted Sales
Where are AnneBebe stores located?
AnneBebe stores are located in Bucharest, in the following locations:
• Baneasa Shopping City – contact: 0723 163 143, baneasa@annebebe.ro
• Sun Plaza – contact: 0728 070 907 sunplaza@annebebe.ro
• Unirea Shopping Center – contact: 0728 079 254 / 0728 093 833, unirea@annebebe.ro
• Annelino Baneasa – contact: 0724 110 022, annelino@annebebe.ro
Baby Room Showroom - 0726 005 500, comenzi@camerabebelusului.ro
Can I pick up an online order from the store?
Yes, online order pickup is free in any of the AnneBebe stores selected at the time of order.
What types of products can be purchased in the store?
In the stores you can find both casual & elegant clothing collections and accessories, as well as baptism products, toys and gift ideas.
Can I see the product before I buy it?
Yes. You can check availability in stores using the "Check stock in store" function available on each product page.
Are there consultants in every store?
Yes, each store has specialized advisors who can help you choose the right products for your needs or for a gift.
Is an appointment required for counseling?
No, you can visit the store anytime during business hours without an appointment.
Can I pay by card in the store?
Yes, all stores accept card payments (including contactless).
What are the opening hours of AnneBebe stores?
Hours are typically Monday–Sunday 10:00–21:00. May vary by location. Check the "Stores" page for details.
Do you offer in-store customization services?
Yes, you can request product customization through embroidery directly in the store or with subsequent pickup after ordering.
Can I return a product directly to the store?
Yes. If you placed an order online, you can return it free of charge to any AnneBebe physical store, by first completing the online return form.
Are there any exclusive discounts or promotions in stores?
We sometimes offer special promotions only available in physical stores. Ask directly at the location for up-to-date details.
Can I see the entire collection in the store?
Stores have a wide selection, but not always the entire collection online. We recommend checking the stock in store for the desired product.
Is there parking available at the stores?
Yes, all stores are located in shopping centers with free or paid parking.
What happens if I can't find the product in the store?
The consultant can recommend an alternative or you can place an order directly from the store, with home delivery or later pickup.
Can I request gift wrapping in store?
Of course, we offer gift wrapping at all our physical locations. You can choose bags, greeting cards or themed boxes.
Customer Account and Features
How do I create an account on the site?
Click on the user icon in the main menu and fill out the registration form.
Is it mandatory to have an account to order?
No, but an account gives you benefits such as order history, tracking, and saving delivery data.
Can I track my order from my account?
Yes. You can see the order status and AWB in your account, "My Orders" section.
Can I edit my personal data in my account?
Yes. You can update your address, phone number, or password in the "My Details" section.
What do I do if I forget my password?
Use the "Forgot your password" option on the login page. You will receive a reset email.
Can I add multiple delivery addresses?
Yes. You can manage multiple addresses in your account and select them for each order.
Can I save my billing data?
Yes, you can save billing details for individuals or businesses in your account.
Can I see my order history?
Yes. In your account you have access to the complete list of orders placed and the details for each order.
Can I repeat a previous order?
Yes. You can access an order from your history and easily reactivate or replicate it.
Can I delete my account?
Yes. You can request deletion of your account by sending an email to online@annebebe.ro with the subject "Account deletion".
Do I receive email notifications?
Yes. You receive notifications for order confirmations, deliveries, discounts, and other useful information.
Can I change my account password?
Yes, from the "My Data" section you can set a new password anytime you want.
Are there any benefits for registered users?
Yes. You can benefit from special offers, personalized promotions and priority access to new collections.
Can I cancel an order from my account?
You can request to cancel an order from your account if it has not yet been processed. We recommend contacting the AnneBebe team quickly.
Is the account also valid for in-store orders?
Currently the account is only valid for online orders. For in-store purchases, please keep the receipt for any future requests.
Let customers speak for us
Eva-Elisaveta M.
🦋😇🦋
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Carusel Fetite Ursuleti Roz OSI04-02 Don Algodon
Stefan C.
Recomand
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Camera Bebelusului
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Totul este la superlativ.
Camera Bebelusului
Eugen P.
Perfect
Camera Bebelusului
Ovidiu C.
Super produse și personal f amabil! Recomandăm!
Camera Bebelusului
Tina D.
Totul la superlativ,personal calificat!
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Foarte amabil personalul
Camera Bebelusului
Vig Z.
Vânzătoarele sunt foarte amabile, varietate mare de produse.
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Mulțumită
Camera Bebelusului
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Doamnele sunt foarte drăguțe și amabile.
Camera Bebelusului
